Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip filled in.
You are responsible for the cost of returning your item unless damaged or faulty on arrival.
- Please repack your item with care using the original packaging as the goods are your responsibility until they reach the warehouse.
- We will inspect the returned item and alert you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse.
- We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
- We cannot accept returns of washed and/or used textile (beddings, cushions, towels, etc...), door mats, candles, or of products with non-replaceable LED bulbs after use of the bulb beyond its recommended lifespan.
- Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at Openspace discretion.
Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.
Damaged / Faulty Goods:
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt.
- If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
- You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
- We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
- Please make sure to read all care instructions on the “Size Info” section on a product page and any disclaimer on product variation due to their organic nature.
- If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
